Our goal is to make your shopping experience as stress free as possible!
When we ship your order you will receive a shipping confirmation email with tracking information. This is the best way to track your order.
All orders come with Free Standard Shipping, which includes the contiguous United States (lower 48 states). Orders shipping to Hawaii and Alaska are subject to additional fees. Shipping to Alaska, Hawaii, US territories, and international shipping may not be available for all product lines.
Rain chain products are taking approximately 1-3 business days to pack and ship. This is due to high order volume and the time-consuming nature of packaging these handmade products. Select rain chains and rain chain accessories will ship same day or next day from our Colorado and Michigan locations. Lead times will be noted on each rain chain product. We do offer expedited shipping for rain chains.
Orders of 100 linear feet or more may require a longer lead-time to pack and ship. Especially link-style rain chains that are custom made to length. If your order is going to take longer than the lead-time stated on the product, our team will contact you.
Please keep in mind with large, bulk orders there may be circumstances beyond our control that can result in delays. These circumstances may include, but are not limited to, unforeseen production issues, supply chain disruptions, weather conditions, or other delays from shipping carriers.
Nutshell Stores, LLC will not be held responsible for any delays in production or shipping that may occur as a result of these factors.
Expedited orders are accommodated upon request and additional shipping costs are agreed-upon with customers in advance of shipment. We cannot guarantee packages will be delivered by a certain date or time and we cannot be held responsible for late expedited shipments.
Shipping timeframes and costs for international orders are unpredictable due to the customs inspection process. Please note that import duties and/or taxes on international shipments (when applicable) are the responsibility of the customer.
If you have any questions or concerns related to shipment, please contact us at support@nutshellstores.com.
If you wish to return or exchange an item, please call our support center at (1-877-696-8889) to receive return shipping instructions.
Return shipping costs are not refundable unless an item is being returned as the result of an error on our part, because the item has a quality defect, or has been damaged during shipping. Click the link below to learn more about our Return Policy.